Terms & Conditions

1. About These Terms

These Terms and Conditions govern the use of this website and the advisory services offered by Eonmark, a digital advisory practice operating in Malaysia. By using this website or engaging our services, you agree to these terms.

Eonmark is based at Level 30, Menara Maxis, KLCC, 50088 Kuala Lumpur, Malaysia. You may contact us at [email protected] or by phone at +60 3-2380 5294.

We may revise these terms from time to time. The version published on this page applies from the date shown above. If you have a current engagement with us, we will notify you of any material changes by email.

2. Use of This Website

This website is provided for general informational purposes about Eonmark's advisory services. You may use it for personal or business research. You may not:

• Reproduce, redistribute, or republish any material from this website without written permission.
• Use automated tools to scrape or extract content from this website.
• Attempt to gain unauthorised access to any part of this website or its underlying systems.
• Use this website for any purpose that is unlawful or that could cause harm to others.

We reserve the right to suspend access to this website at any time without notice for maintenance, technical, or other reasons.

3. Advisory Services

Eonmark offers digital advisory services in three defined scopes: a Digital Readiness Review, a Tools & Process Advisory engagement, and a Digital Foundations Programme. Details of each, including scope and pricing, are set out on our Solutions page.

Our services are advisory and educational in nature. We provide structured guidance, observations, and documented recommendations. We do not implement technical solutions, manage vendor relationships, or take operational responsibility on behalf of a client organisation unless separately agreed in writing.

Outcomes from any engagement depend substantially on the client's own decisions and implementation efforts. We do not represent that any particular result will follow from working with us.

4. Engagement Terms

A service engagement begins when both parties have agreed in writing to the scope, schedule, and fee. Written agreement may be via email confirmation or a signed engagement letter. The following conditions apply to all engagements:

• Scope: work is limited to the agreed scope. Any requests outside the agreed scope will be discussed separately and may require a separate arrangement.
• Participation: effective advisory work depends on the client's availability, honesty, and engagement. We ask that relevant team members are available for scheduled sessions.
• Confidentiality: information shared by a client in the course of an engagement is treated as confidential. We do not disclose client-specific information to third parties except where required by law. We ask clients to treat our working materials, frameworks, and session content with similar discretion.
• Deliverables: written materials produced during an engagement (readiness notes, rollout outlines, playbooks) are prepared for the client's internal use. Clients may use and adapt these materials within their organisation. They may not be shared externally or used commercially without consent.

5. Fees and Payment

Fees are as published on our website at the time of engagement, or as separately agreed. Fees are quoted and payable in Malaysian Ringgit (MYR). We will issue an invoice before or at the start of each engagement or scheduled payment milestone.

Payment terms will be stated on the invoice. Where payment is not received within the agreed period, we reserve the right to pause or suspend the engagement until payment is made. Any applicable taxes (including SST where relevant) are the responsibility of the client.

We do not offer refunds after an engagement session has taken place. If circumstances require a change to the schedule or scope, we will discuss this with the client in good faith.

6. Cancellation and Rescheduling

We ask for at least 48 hours' notice to reschedule a session. Sessions cancelled with less than 24 hours' notice may be counted as having taken place for billing purposes. If we need to reschedule a session, we will notify you as early as possible and offer an alternative time within a reasonable period.

Either party may end an engagement by providing written notice. Where an engagement is ended early, the client is responsible for fees relating to work completed up to that point. We will not charge for sessions not yet held at the time of cancellation notice.

7. Intellectual Property

All content on this website, including text, structure, and design elements, belongs to Eonmark or is used with permission. You may not reproduce or repurpose website content without written consent.

Working frameworks, templates, and methodologies used by Eonmark in its advisory practice remain Eonmark's intellectual property. Deliverables produced specifically for a client engagement are licensed to that client for their internal use, as described in Section 4.

8. Limitation of Liability

Our advisory services are provided with care and professional attention. However, we accept no liability for decisions made by clients on the basis of advisory recommendations, or for any indirect or consequential loss arising from an engagement.

Our total liability in connection with any engagement shall not exceed the fees paid by the client for that engagement. Nothing in these terms limits liability for fraud, gross negligence, or any matter that cannot be excluded under Malaysian law.

9. Third-Party Content and Links

This website may reference third-party tools, platforms, or resources. These references are informational only. We do not endorse, warrant, or take responsibility for third-party products, services, or websites. Any decision to use a third-party product is the client's own.

10. Governing Law

These terms are governed by the laws of Malaysia. Any disputes arising in connection with these terms or our services shall be subject to the exclusive jurisdiction of the courts of Malaysia. We will always seek to resolve any concern informally in the first instance and encourage you to contact us directly before pursuing formal action.

11. Contact

For questions about these terms or our services, please contact:

Eonmark
Level 30, Menara Maxis, KLCC, 50088 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-2380 5294