Privacy Policy

1. Introduction

Eonmark ("we", "us", "our") is a digital advisory practice registered and operating in Malaysia. We take the handling of personal data seriously and are committed to managing any information you share with us carefully and in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy describes how we collect, use, store, and protect personal data in connection with our advisory services and this website. It applies to all individuals who contact us, engage our services, or use our website at eonmark.biz.

Questions about this policy should be directed to: [email protected]

2. Personal Data We Collect

We collect personal data only where it is necessary for the purposes described in this policy. The categories of data we may collect include:

• Contact information: name, email address, phone number, and job title or organisation name, provided via our website contact form or directly by email.
• Engagement-related information: details about your organisation's operations, tools, and processes that you choose to share in the course of an advisory engagement.
• Website usage data: information about how you navigate our website, collected via analytics cookies (where consent has been given).
• Communications: emails, notes from sessions, and any written correspondence related to an advisory engagement.

We do not collect sensitive personal data (such as financial account numbers, health information, or identification documents) and do not request such information.

3. Legal Basis for Processing

We process personal data on the following bases under the PDPA 2010:

• Consent: where you have provided consent, such as by submitting a contact form or accepting analytics cookies.
• Contractual necessity: where processing is required to carry out an advisory engagement you have engaged us for.
• Legitimate interests: for example, maintaining records of business communications or improving the usability of our website, where such interests do not override your rights.

4. How We Use Your Data

Personal data collected is used for the following purposes:

• Responding to enquiries submitted via our website or by email.
• Conducting and documenting advisory engagements you have contracted us for.
• Sending engagement-related materials, notes, or follow-up communications.
• Maintaining records for legal and accounting compliance in Malaysia.
• Improving our website through anonymised analytics data (where consent has been given).

We do not use your personal data for direct marketing without prior consent. We do not share, sell, or disclose your personal data to third parties for their marketing purposes.

5. Data Sharing

We do not share your personal data with third parties except in the following limited circumstances:

• Service providers: we use a small number of third-party tools for email communication and website analytics. These providers process data only as directed by us and under data processing terms consistent with applicable law.
• Legal requirements: where disclosure is required by law, regulation, or court order applicable in Malaysia.

Engagement-related information you share in the course of an advisory session is held strictly within the engagement. It is not used for other clients' work or disclosed externally.

6. Data Retention

We retain personal data for as long as necessary for the purposes described:

• Contact form enquiries that do not proceed to an engagement: up to 12 months.
• Records related to advisory engagements: up to 7 years, in accordance with Malaysian business record-keeping requirements.
• Analytics data: aggregated and anonymised; individual session data is not retained beyond 26 months.

After the applicable retention period, data is deleted or anonymised.

7. Cookies and Website Analytics

Our website uses cookies. Essential cookies are required for the website to function. Analytics and preference cookies are used only where you have given consent via our cookie consent tool. You can review and change your cookie preferences at any time via our Cookie Policy page.

8. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. These include:

• Use of encrypted communication channels for client-related correspondence.
• Access controls limiting who within our practice can access personal data.
• Regular review of third-party service providers' data handling practices.

No electronic transmission is entirely secure. If you have reason to believe a data security issue has occurred in connection with your data held by us, please contact us promptly at [email protected].

9. Your Rights Under PDPA 2010

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Withdraw consent to processing where consent is the basis.
• Request that we cease processing your data for direct marketing purposes.
• Lodge a complaint with the Department of Personal Data Protection (JPDP) if you believe your rights have been infringed.

To exercise any of these rights, please write to us at [email protected]. We will respond within 21 days.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Children

Our services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page with a revised "Last Updated" date. If changes are material, we will notify active clients by email. Continued use of our website following an update constitutes acceptance of the revised policy.

13. Contact

For any privacy-related questions, requests, or concerns, please contact:

Eonmark
Level 30, Menara Maxis, KLCC, 50088 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-2380 5294